KYC Policy

Why We Verify Players

[Company name] carries out know-your-customer (KYC) checks to confirm the identity of players, prevent fraud and underage access, and meet regulatory obligations in [Jurisdiction].

Identity Verification

We may ask you to submit a valid government-issued photo ID, such as a passport or driving licence, to confirm your name, date of birth and identity.

Address Verification

To confirm your place of residence, you may be asked for a recent utility bill, bank statement or official document showing your name and current address, usually dated within the last three months.

Payment Method Verification

For deposits and withdrawals, we may request confirmation that a payment method belongs to you, such as a partially masked card photo or a screenshot of an e-wallet or bank account in your name.

When Verification Is Requested

• Before your first withdrawal
• When withdrawal or deposit patterns change significantly
• Randomly, as part of routine compliance checks
• When required by a specific regulatory obligation

Document Handling

Documents submitted for verification are stored securely, accessed only by authorised compliance staff, and retained only as long as required by law.

What Happens If Verification Fails

If documents cannot be verified, we may request alternative documentation. Accounts that cannot be verified may have withdrawals paused until the process is complete.